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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nichole P

Nichole P

September 15, 2024

5  out of  5
rating by Nichole P
"I have been with state farm at this location for approximately going on maybe 8-10 years now I've lost track. they are wonderful to work with and have always been helpful with anything ive needed. I couldn't imagine being with another company or location. Everyone is extremely nice and always helpful. I would definitely recommend them!"
We responded:
"Thank you, Nichole. I appreciate your trust in us. We take great pride in being here when our customers need us. Take Care, Tom "
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Samantha Whiting

August 11, 2024

5  out of  5
rating by Samantha Whiting
"Top notch insurance company. Can’t find better rates anywhere else. They are always there when I have question's!"
We responded:
"Samantha, thank you for your kind words. We value your trust & business, and we take great pride in being here when you need us. Take Care, Tom"
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Tanya Feigley

July 31, 2024

5  out of  5
rating by Tanya Feigley
"We’ve been with Tom Breidenstein’s State Farm office for over 30 years. Tom and his staff have always been there for us. So polite, easy to deal with, and very responsive to messages."
We responded:
"Hi Tanya. Your trust & loyalty mean a lot to me. My wonderful staff and I genuinely care about our customers, and we appreciate you. Take Care, Tom"
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Shane Steimel

July 18, 2024

5  out of  5
rating by Shane Steimel
"Tom was timely and professional in his communication. He really looks out for the best interest of his clients. Would be glad to work with him again."
We responded:
"Thank you for the kind words, Shane."
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Greg Maciulla

July 9, 2024

5  out of  5
rating by Greg Maciulla
"Tom Breidenstein and staff have been great! Always friendly, personable, and professional. They always answer the questions and make sure that you understand the answer. There is a comfort and feeling of confidence with Tom and his staff. Most recent, having been with Tom since moving to Hagerstown 20+ years ago and was highly recommended by family and friends, Crystal has guided me and my family through all our policies to be current and especially with our Homeowners policy given the increase of new build costs. Another highly reputable insurance company reviewed all my policies, and they stated that Tom has my family covered and to stay put. They could not do any better. Only agent I would recommend!"
We responded:
"Hi Greg. I appreciate your loyalty and trust. My office and I work hard to make sure we are here to help our customers when they need us. Hope all is well with you and your family. Take Care, Tom"
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Brenda Banzhoff

July 8, 2024

5  out of  5
rating by Brenda Banzhoff
"Very informative information. Very patient answering questions."
We responded:
"Thank you, Brenda. You and John are longtime customers and I appreciate your loyalty! Tom"
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Jason Smith

July 1, 2024

5  out of  5
rating by Jason Smith
"Love Tom and the staff very professional and caring staff, been with them for many years thanks again!!"
We responded:
"Thank you, Jason. We appreciate your business and trust in us. Take Care, Tom"
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Joshua Jarrell

December 11, 2023

5  out of  5
rating by Joshua Jarrell
"Great customer service! Highly recommend!"
We responded:
"Thank you, Josh, I appreciate the trust that you and Amy have shown us for many years. My wonderful staff takes customer service very seriously. "
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Chris Brezler

September 11, 2023

5  out of  5
rating by Chris Brezler
"Great Service from everyone on staff. I have been with Tom for over 25+years. Him and his staff have always been great to deal with. From just a young man with a car and motorcycle to a family with a homeowners policy and teenage boys now driving. Tom currently cover 3 generations of my family. I would highly recommend him and his staff to anyone who needs anything insured."
We responded:
"Chris, thank you for your kind words. I have the best staff that genuinely care about our customers. I appreciate your business and trust in my office all these years. "
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Jesse P

June 13, 2023

5  out of  5
rating by Jesse P
"I have been with Tom’s office for over a decade. They continue to get me the best discounts when available and are always very communicative and easy to reach whether it’s a question about my bill or coverages."
We responded:
"Thank you Jesse. I appreciate your business and trust in my office for all of these years!!!"
Profile photo of Sonia Henderson (REALTOR - Keller Williams)

Sonia Henderson (REALTOR - Keller Williams)

May 24, 2023

5  out of  5
rating by Sonia Henderson (REALTOR - Keller Williams)
"Fun friendly sevice from the ladies in the office. Quickly has your questions answered."
We responded:
"Thank you Sonia. I have the best staff and they take great pride in helping our customers. "
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Andie Moore

April 8, 2023

5  out of  5
rating by Andie Moore
"Very very nice people to deal with, always!"
We responded:
"Thanks Andie, we appreciate your kind words! Tom"
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Angry Customer

December 5, 2022

1  out of  5
rating by Angry Customer
"Absolutely worst insurance company ever. The owner Tom Breidenstein is a disrespectful liar and only cares about lining his own pockets. Will never recommend this place to anyone. STAY AWAY FROM THIS PLACE!!! (Wish there was a zero star option)."
We responded:
"Hi. I am sorry you are unhappy with State Farm and me. It would be helpful if you told me who you are and what the issue is so I can look into it for you. I have been a State Farm agent for 33+ years and I take great pride in being honest and upfront with every customer and every transaction and I treat everyone with respect. I don't recall being disrespectful or lying to anyone. If you don't wish to say it publicly, please feel free to call me so we can discuss. If there is anything in my power and covered under your policy, I will contact State Farm to have it looked at. Tom"
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Marc Kline

November 2, 2022

5  out of  5
rating by Marc Kline
"Great service"
We responded:
"Thank you Marc. We appreciate you. "
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Kim Harbaugh

October 24, 2022

5  out of  5
rating by Kim Harbaugh
"Tom and his staff are the best and most attentive to our every need. Angie is fabulous and is available whenever we call. Top rate customer service is rarely found these days and we wouldn't trade Tom and Angie for anything. Thank you for looking after our family!"
We responded:
"Thank you Kim. I appreciate your business and trust in us. My wonderful staff genuinely care about our customers and they keep getting things running smoothly. "
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R. Plante

September 8, 2022

5  out of  5
rating by R. Plante
"Employees here are very efficient, knowledgeable, and friendly. Great agent!"
We responded:
"Thanks Russ. We work hard to be here when our customers need us. We appreciate your business!! Tom"
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Megan Miller

May 5, 2022

5  out of  5
rating by Megan Miller
"These people are the nicest and most helpful insurance agents I’ve ever met! I was having issues and they worked with me and helped me out with any way that they could! I will never switch agencies! Thank you Angie!"
We responded:
"Hi Megan. Thank you so much for the kind words. My staff is awesome and they take great care of our customers. We appreciate your business. Tom"
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David Harper

February 22, 2022

5  out of  5
rating by David Harper
"Switched to Toms Office when I moved. Angela is amazing!! She is always on top of everything and if she says it will get done, IT GETS DONE!! This weekend on a Saturday I ran into an issue and "texted my agent" via the State Farm app. Within 30 minutes Tom had contacted me and helped resolve the issue. The service is impressive and I highly recommend!!"
We responded:
"Dave, thank you for the nice review. I have a great staff and we work hard to take care of our customers. We appreciate you! Tom"
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Tamara Cantner

February 20, 2022

5  out of  5
rating by Tamara Cantner
"No matter who I talk to in the office they are always polite, helpful and knowledgeable! The prices are reasonable, especially when you lump your home and several cars together. You may be able to find a little bit cheaper insurance somewhere else but I doubt they have the same great service. Happy customer for approximately 15 years and my husband has been with them even longer."
We responded:
"Hi Tamara. Thank you so much for the nice review. We work hard to be here for our customers. We appreciate your business!! Tom"
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Mark Reeder

October 19, 2021

5  out of  5
rating by Mark Reeder
"Great service by Tom! Always quick to respond when requested! Highly recommend Tom & State Farm!!!"
We responded:
"Mark I appreciate your kind words and I value your business. My office staff and I take great pride in being here when our customers need us."
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Kim Mason

August 19, 2021

5  out of  5
rating by Kim Mason
"Professional, knowledgeable & friendly! Always helpful!"
We responded:
"Thank you Kim. I appreciate the long time loyalty you and your family have shown me and State Farm. We appreciate you!"
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Misty Taylor

May 21, 2021

5  out of  5
rating by Misty Taylor
"Great agent"
We responded:
"Thank you Misty. I appreciate your business!!"
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Geri Wood

January 9, 2021

5  out of  5
rating by Geri Wood
"Excellent customer service!"
We responded:
"Thanks Geri. We appreciate your business"
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Ashley Miller

September 1, 2020

5  out of  5
rating by Ashley Miller
"I love Statefarm! They are amazing! I highly recommend them to anyone in need of insurance! And Tiffany is AMAZING!!!!"
We responded:
"Thanks Ashley. Tiffany is great. I appreciate your business and kind words and I will be sure to pass it along to Tiffany."
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Mike H

July 24, 2020

5  out of  5
rating by Mike H
"Tom has been my agent for several years. Someone is always there to answer the phone and/or email in a timely manner. I am very pleased with Tom Breidenstein as my State Farm representative."
We responded:
"Thanks Mike. You know I appreciate your business."